99tt Frequently Asked Questions
Everything Bangladesh players need to know about registering, depositing via bKash and Nagad, withdrawing winnings, betting on cricket, claiming bonuses, and staying safe on 99tt.
This page covers the most common questions we receive from players across Bangladesh — from Dhaka and Chittagong to Sylhet, Rajshahi, and beyond. If you cannot find the answer you need here, our support team is available 24/7 at [email protected] and will respond promptly in English.
Account & Registration
How do I create a 99tt account?
Creating a 99tt account takes under two minutes. Visit the 99tt Login page, select the registration option, and fill in your mobile number, preferred username, and a secure password. You must confirm that you are 21 years of age or older to complete registration. Once submitted, a verification code is sent to your registered mobile number via SMS — enter it to activate your account and start playing.
What age do I need to be to register on 99tt?
You must be at least 21 years old to register and play on 99tt. This is a firm eligibility requirement, not a guideline. 99tt may request age verification documents at any time. Any account found to belong to a person under 21 will be immediately closed and all associated transactions voided. This age policy applies to all players across Bangladesh.
I forgot my 99tt password — how do I reset it?
On the 99tt Login page, select the 'Forgot Password' option and enter your registered mobile number. A one-time password (OTP) will be sent to your phone via SMS. Enter the OTP on the reset screen and choose a new password. If you no longer have access to your registered mobile number, contact [email protected] directly with your account details for manual verification.
How do I verify my identity (KYC) on 99tt?
KYC verification on 99tt is triggered when you request your first withdrawal above a certain threshold, or if our security systems flag unusual activity. You will be asked to submit a clear photo of a valid government-issued ID — such as a National ID card (NID), passport, or driving licence — along with a selfie for liveness confirmation. Documents are reviewed within 24 hours during business hours. All KYC data is encrypted and stored securely.
Can I have more than one 99tt account?
No. 99tt permits strictly one account per person and one account per device or household. Creating duplicate accounts is a violation of our Terms & Conditions and may result in the permanent closure of all linked accounts and forfeiture of any balances. If you believe a duplicate account was created without your knowledge, contact [email protected] immediately so we can investigate and protect your account.
Deposits & Withdrawals
How do I deposit money into my 99tt account using bKash?
To deposit via bKash on 99tt, log in to your account and navigate to the Deposit section. Select bKash as your payment method, enter the amount you wish to deposit, and follow the on-screen prompts to complete the bKash payment from your registered bKash number. Deposits via bKash are typically credited to your 99tt account within 1-5 minutes. The minimum bKash deposit on 99tt is ৳200.
How long does a bKash deposit take to appear on 99tt?
bKash deposits on 99tt are processed in real time and typically appear in your account balance within 1 to 5 minutes of a successful bKash transaction. During periods of high traffic or scheduled bKash maintenance windows, processing may occasionally take up to 15 minutes. If your deposit has not appeared after 30 minutes, contact [email protected] with your bKash transaction reference number.
What is the minimum withdrawal amount on 99tt?
The minimum withdrawal amount on 99tt is ৳500. Withdrawals can be processed to bKash, Nagad, Rocket, or Upay — the same mobile financial service you used for deposits is recommended for faster processing. There are no withdrawal fees charged by 99tt, although your mobile banking provider may apply their standard transfer charges.
How long does a withdrawal from 99tt take to reach my Nagad account?
Nagad withdrawals from 99tt are typically processed within 15 minutes to 2 hours during normal operating hours. Withdrawals that require KYC review or that fall outside Bangladesh Standard Time (BST, UTC+6) business hours may take up to 24 hours. 99tt aims to process all withdrawals as quickly as possible, and fast withdrawals to bKash and Nagad are one of our core commitments to Bangladesh players.
Are there any fees for depositing or withdrawing on 99tt?
99tt does not charge any platform fees for deposits or withdrawals. However, mobile financial service providers such as bKash, Nagad, and Rocket may apply their own standard transaction charges when you send or receive money. We recommend checking your provider's current fee schedule. To minimise any charges, use the same payment method for both deposits and withdrawals.
Games & Gameplay
Can I bet on BPL and IPL cricket matches on 99tt?
Yes. 99tt offers cricket betting on BPL (Bangladesh Premier League), IPL, T20 World Cup, Asia Cup, ICC Test series, and Bangladesh Tigers international matches. You can bet on match winner, top batsman, total runs, over-by-over runs, and more. Markets open ahead of each scheduled match and close at the start of live play. Pre-match and in-play live betting options are available.
Is 99tt fair — are the games certified for random outcomes?
Yes. All casino games on 99tt use certified RNG (Random Number Generator) technology, which ensures every spin, hand, and dice roll is entirely random and independent of previous results. Live casino games are streamed in real time from professional studios using real dealers and physical equipment. 99tt is committed to fair play and does not manipulate game outcomes in any way.
Can I play 99tt on my mobile phone?
Yes. 99tt is fully optimised for mobile play on Android and iOS devices. You can access the full platform — including cricket betting, live casino, slots, crash games, and table games — directly through your mobile browser with no app download required. The 99tt mobile site is designed specifically for Bangladesh players using smartphones and loads quickly even on standard 4G connections.
What types of games are available on 99tt?
99tt offers a wide range of games including cricket betting and other sports, live casino games (baccarat, roulette, blackjack, teen patti, andar bahar), slots from leading providers such as Pragmatic Play and NetEnt, crash games including Aviator and Spribe titles, fish shooting games, table tennis betting, and card games like Callbreak. New games and live events are added regularly to keep the platform fresh.
Bonuses & Promotions
What welcome bonus does 99tt offer new players?
99tt offers a welcome bonus to newly registered players on their first qualifying deposit. The exact bonus amount and match percentage are displayed on the promotions page at the time of your registration. Welcome bonuses on 99tt are subject to wagering requirements, which means you need to wager the bonus amount a specified number of times before you can withdraw bonus-derived winnings. Full T&C apply.
What is a wagering requirement and how does it work on 99tt?
A wagering requirement (also called rollover) is the number of times you must bet a bonus amount before it becomes withdrawable as cash. For example, a ৳1,000 bonus with a 20x wagering requirement means you need to place ৳20,000 in total bets before withdrawing the bonus winnings. On 99tt, wagering requirements vary by promotion. Always read the specific bonus terms before claiming.
Does 99tt offer free spins?
Yes, 99tt offers free spins as part of selected promotions, including welcome offers and ongoing slot promotions. Free spins are typically credited to specific slot titles from providers like Pragmatic Play. Winnings from free spins are subject to wagering requirements as stated in the relevant promotion terms. Check the current promotions section of your 99tt account for available free spin offers.
Are there any ongoing promotions for existing 99tt players?
Yes. 99tt regularly runs promotions for existing players, including reload bonuses on deposits, cashback offers on cricket betting losses, seasonal promotions tied to events like BPL season, Eid, and the T20 World Cup, and loyalty reward tiers for high-frequency players. Promotions are communicated through account notifications and the promotions page. All active promotions are subject to their own specific terms and wagering requirements.
Safety & Responsible Gaming
Is 99tt safe and secure for Bangladesh players?
Yes. 99tt uses SSL/TLS encryption on all data transmitted between your device and our servers, protecting your personal details and financial transactions at all times. Player funds are held separately from operational funds. Account access is protected by password authentication and two-step OTP verification. 99tt does not share personal data with unauthorised third parties and maintains strict data protection standards consistent with international best practices.
What self-exclusion and responsible gaming tools are available on 99tt?
99tt provides a full suite of responsible gaming tools available through your account settings or via support. These include deposit limits (daily, weekly, monthly), session time reminders, cool-off periods (24 hours to 1 month), self-exclusion (6 months to 5 years), and immediate account lock on request. All limit reductions take effect immediately; limit increases require a 7-day cooling-off period to prevent impulsive changes.
What should I do if I think gambling is becoming a problem for me?
If you feel that your gambling activity is becoming difficult to control, please stop playing immediately and contact our support team at [email protected] to request a cool-off period, deposit limit, or self-exclusion. All responsible gaming requests are handled confidentially and without judgment. Acknowledging the issue early makes a real difference — 99tt will always support you in taking action to regain control.
How do I contact 99tt customer support?
The 99tt support team is available 24 hours a day, 7 days a week. The best way to reach us is by emailing [email protected] — include your registered mobile number and a description of your issue for the fastest response. Our team typically responds within 2 hours during Bangladesh Standard Time (BST, UTC+6) peak hours, and within 6 hours at other times. For urgent responsible gaming requests such as account locks, flag your email as urgent and we will prioritise it.
Still Have Questions? We Are Here to Help
Our support team operates around the clock, every day of the year. For account issues, payment queries, or responsible gaming requests — reach out and we will respond quickly.
Email our support team (plain text — not a link): [email protected]